Sales & Customer Care

Our Team

A Major Driver of Customer Relationships

At Backbone Tanzania, our Sales & Customer Care Department is a major driving force behind our continued growth and strong customer relationships. The department is strategically divided into specialized teams to ensure focused support and maximum efficiency.

Both teams operate with professionalism, care, respect, and efficiency. They listen, respond promptly, and provide practical solutions tailored to each customer's needs.

Backbone Tanzania sales and customer care team

Specialized Support

Two Teams, Focused Customer Service

Feeds Customer Care Team

This team supports customers in all feed-related products. With strong product knowledge and market understanding, they guide customers in selecting the right feed for optimal performance and results.

Chicks Customer Care Team

Focused on broiler chicks supply, this team supports customers from ordering to delivery and beyond, helping farmers improve chick management, survival rates, and productivity.

Technical & Veterinary Support

Our experts provide practical guidance on farming operations, product use, field challenges, and after-sales support for customers across Tanzania.

Contact Our Team

Sales and Service Contacts

Sales Team

Product consultation, ordering support, and agent cooperation.
+255 (0) 769 947 434 WhatsApp: +255 (0) 769 947 434
Customer Service Team

After-sales handling, customer follow-up, and service coordination.
+255 (0) 738 933 220 WhatsApp: +255 (0) 738 933 220
Veterinary / Expert / Consultant Team

Technical advisory, farm guidance, and professional problem-solving.
+255 (0) 759 860 370 WhatsApp: +255 (0) 759 860 370

Customer Service Events

Service Success Cases

Backbone Tanzania poultry seminar in Kigoma

Seminars & Workshops

Poultry Seminar Supports Farmers in Kigoma

A poultry seminar organized by Backbone Tanzania was held on March 28, 2026 at Wallet Lounge Arena, Kigoma. More than 126 farmers attended the training session.

Provided technical training for optimal poultry production.
Educated farmers on poultry diseases and prevention.
Supported product understanding through technical explanations.
Offered tailored services for specific farm needs.

Trade Exhibitions

Product Exhibition Connects With Livestock Farmers

Our exhibition featuring feed and day-old chicks attracted Tanzanian livestock farmers. Technical specialists introduced our poultry feed, fish feed, and day-old chick products in detail.

Backbone Tanzania technical farm guidance

Field Support

Technical Specialists Deliver Practical Farm Guidance

Through field experience and customer follow-up, our team helps farmers solve operational challenges and improve product performance in daily farming practice.

Need Support?

Talk to Our Sales & Customer Care Team

Contact us for product selection, technical service, agent cooperation, chick management, feed use, and regional customer support.